Privacy Policy
Big State Roof & Solutions respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information and outlines your choices regarding your data. By using our services or interacting with our website, you consent to the terms of this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email address, phone number, and other contact details.
- Transactional Information: Details regarding your interactions with us, including service requests, project history, invoices, and payments.
- Technical Data: Information about how you interact with our website or services, such as your IP address, browser type, and browsing history.
2. How We Use Your Information
We use your information to:
- Provide roofing services, estimates, and customer support.
- Communicate with you regarding project updates, scheduling, and other service-related information.
- Send SMS and email messages related to project updates, reminders, or promotional offers, as permitted by applicable law.
3. SMS Communications
We may send text messages (SMS) to keep you updated on your project or provide service-related information. By providing your phone number, you consent to receive these SMS communications. Our SMS communications comply with A2P10DLC regulations to protect your privacy and ensure a secure messaging experience.
You may opt out of receiving SMS communications at any time by replying “STOP” to any text message from us. Please note that by opting out, you may miss important updates regarding your service.
4. Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third parties who help us operate our business, such as payment processors, scheduling services, and SMS service providers.
- Legal Compliance: If required by law or in response to valid legal processes, we may disclose your information to regulatory authorities or law enforcement agencies.
No mobile information [PII / personally identifiable information such as phone number] will be shared with third parties/ affiliates for marketing/promotional purposes.
We do not sell or rent your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Despite these efforts, no security measure is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
- Access and Update: You may access or update your personal information by contacting us directly.
- Opt-Out: You may opt out of receiving SMS or email communications as outlined above.
- Request Deletion: You may request the deletion of your personal information, subject to legal or regulatory requirements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.
8. Contact Us
If you have questions or concerns about our Privacy Policy or practices, please contact us at:
Big State Roof & Solutions
18722 University Blvd.
Sugar Land, TX 77479
832-261-9816
support@bigstateroof.com
Why Choose Us
We take a cost savings approach for our customers
We Provide Solutions Other Than Simply Replacement
High Customer Satisfaction & Customer Loyalty
Quality Materials + Superior Workmanship on every job
We Stand Behind Our Work
We work to ensure people have peace of mind about the roof over their head without breaking their pocket books.
We stand for honesty, transparency, quality, safety and saving you money while prolonging the life of your roof.
We value our customers and our team members and we strive to over deliver value to our customers with our results on every job, and fully guarantee our work.
Client Love
Testimonials
Fortunately, I was able to utilize my insurance to cover most of the expenses. Big State team arrived early the day of the scheduled replacement and completed the job before the rain came that evening. The difference with a new roof is amazing aesthetically. The noise level is reduced with the type of shingles used as my dog’s storm anxiety appears to have decreased. Everyone on the team has been very helpful and I am grateful that I made the right decision to go with Big State Roofing.
Professionalism. Honest. Trustworthy.
Their crew came early in the morning and took care of covering plants, the AC, and anything that needed to be moved. Worked and finished the roof in 1 day. They were very professional and also honest folks.
I love the attention they provided for my home and am very happy with the end results.
Thank You Much,
After the work was complete the crew did an immaculate job cleaning up every place around the house. They spent several hours raking and picking up tile and rearranging whatever was moved. Kudos off to those boys for that. In my way of doing things I think having a trailer there to put the tile into would have eliminated about 2 hours of hard work for these boys in cleaning up the yard after they had been up on the roof all day long. If the trailer had been there they would have been very little cleanup and they could have been gone way before dark. I really felt sorry for them because I feel like they were just about to collapse. Overall I would recommend Sonny in a heartbeat. I just think the manner in which some of the work was performed could be modified to make it so much easier on the crew as well as the work site looking professional.
I also asked them to put a cover on my 20 year old pergola and that exceeded my expectations. Both my roof and patio cover are job well done.
I highly recommend Big State Roof Solutions.
